We are confident that you will be overjoyed with the quality and beauty of your purchase. However, in the event that you are not happy with your purchase, please contact us via e-mail for a Return Authorisation (RMA) before shipping any product back to us.
Returns are accepted if goods are returned within 14 days of receipt. Please, contact us as soon as possible, if you have any cause for return.
Once your return is authorised for a return you will receive a return reference which must be quoted on the packaging of your return. Upon receipt of the returned item, you can choose to receive a replacement of the item, get a refund or accept a credit note for the purchase amount.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Brand love, for a full refund.
Order cancellations must be made in writing, quoting your order number, within 14 working days of the day after you receive the goods to:
sales@brand-love.co.uk Or to United Global Trading LTD, PO Box 5214 Brighton, BN50 9XX
If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below
Return or exchange an item If you are not completely satisfied with your purchase, simply return the item or items to us in their unused condition (apart from expecting and trying on the goods as you would expect in a physical shop) within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Please note: · The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. · The cost of returning the item to us is your responsibility.
Please return the goods to: United Global Trading LTD PO BOX 5214 Brighton BN1 4NS
Faulty Item If the item you received is faulty, please contact sales@brand-love.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item If the item you received is not what you originally ordered, please contact sales@brand-love.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
All returns must be unworn, unmarked and have all tags and labels still attached. They should be returned with all packaging in tact.
We shall endeavour to supply refunds as pomptly as possible, yet cannot be held responsible for delays resulting from unexpected demand influexes. The refund amount for the item(s) returned will be credited within a maximum of 30 days of us receiving the return.
When returning a product, we recommend you use delivery tracking and/or insurance, and keep your receipts.
Where relevant we reserve the right to refuse a refund for a return i.e. If the products have been returned damaged or used. No refund will be issued for items, which are returned in a condition that prevents them from being resold.
PAYMENT SECURITY
Security statement
The security of your money is at the core of our business. We are very proud of the security measures we have taken in order to protect your information and transactions. Brand Love has selected reputable online payment processing organisations. Credit card payments are accepted through the following 2 networks.
* PROTX * PAYPAL
Encrypted Data Transfer Any sensitive information you send to these sites, from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex and Paypal use the highest commercially available encryption key length of 128-bits provided by Verisign.
Encrypted Data Storage All sensitive information is held in an encrypted form on Paypal or Nochex's servers using the Blowfish encryption algorithm. Each account has its own unique encryption key to protect that account.
Physically Protected Servers Your information is held on servers that are hosted with one of the UK's leading ISP's in a highly secure data environment, used by many UK high street and Internet banks.
Electronically Protected Servers The servers that hold your information are protected by secure firewall technology and are not directly connected to the Internet. Only authorised computers can access your information.
Card Authorisation All requests to your card are authorised through a secure private network connection to the Banking Payment system.
If you have any questions or concerns, please contact us via e-mail at:
