1 Return of Deffective Goods or due to Incorrect Item Desription

We are confident that you will be overjoyed with the quality and beauty of your purchase. However, in the event that you receive a damaged product or a product not corresponding with the description, please contact us via e-mail for a Return Authorisation (RMA) before shipping any product back to us. We only accepts returns of faulty goods or in the unlikely event that we made an item description error. Returns are accepted if goods are returned within 7 days of receipt. Please, contact? us as soon as possible, if you have any cause for return. Once your return is authorised for a return you will receive a return reference which must be quoted on the packaging of your return. Upon receipt of the returned item, you can choose to receive a replacement of the item, get a refund or accept a credit note for the purchase amount.

All?returns must be unworn, unmarked and have all tags and labels still attached. They should be returned with all packaging in tact. We shall endeavour to supply refunds as pomptly as possible, yet cannot be held responsible for delays resulting from unexpected demand influexes. The refund amount for the item(s) returned will be credited within a maximum of 30 days of us receiving the return. Brand Love will not be held responsible for any items which are lost in transit to us. We recommend you use delivery tracking and/or insurance, and keep your receipts. 2 Return due to other reasons If you would like to return the item for any other reason i.e. because you have changed your mind, Brand Love will only issue a credit note for the purchasing price (excluding postage charges). The buyer bears all costs for the return of items.If free postage was given, we reserve the right to deduct the actual postage cost we incurred in shipping from the refund amount. You have the right to cancel the contract within 7 days from receipt of products. Where relevant we reserve the right to refuse any unauthorised returns i.e. If the products have been returned damaged or used. No refund will be issued for items, which are returned in a condition that prevents them from being resold. Brand Love will not be held responsible for any items which are lost in transit to us. We recommend you use delivery tracking and/or insurance, and keep your receipts. 3 Exchange of goods ordered We will accept exchanges until 7 days after the day that you have received your order. You must first notify us in writing (either E-mail or letter) which items you wish to exchange, once your exchange is authorised you will receive an exchange reference which must be quoted on the packaging of your return. Please, note that the buyer bears all postage costs for both the return of the original item and the despatch of the exchanged item. Brand Love will not be held responsible for any items which are lost in transit to us. We recommend you use delivery tracking and/or insurance, and keep your receipts Your replacement item(s) will be despatched, once payment for postage (+additional cost in case of a price difference) has been received and goods returned have arrived at our premsises. PAYMENT SECURITY Security statement The security of your money is at the core of our business. We are very proud of the security measures we have taken in order to protect your information and transactions. Brand Love?has selected reputable online payment processing organisations. Credit card payments are accepted through the following 3 networks. NOCHEX PAYPAL Encrypted Data Transfer Any sensitive information you send to these sites, from your computer to their servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex and Paypal use the highest commercially available encryption key length of 128-bits provided by Verisign. Encrypted Data Storage All sensitive information is held in an encrypted form on Paypal or Nochex's servers using the Blowfish encryption algorithm. Each account has its own unique encryption key to protect that account. Physically Protected Servers Your information is held on servers that are hosted with one of the UK's leading ISP's in a highly secure data environment, used by many UK high street and Internet banks. Electronically Protected Servers The servers that hold your information are protected by secure firewall technology and are not directly connected to the Internet. Only authorised computers can access your information. Card Authorisation All requests to your card are authorised through a secure private network connection to the Banking Payment system.